Introducing e-governance in local self-governments

General information

Project: Introducing e-governance in local self-governments

Status: In progress

Duration: 2011-2014 (phase I), 2014-2016 (phase II)

Donor: EU


Partner: Pilot municipalities, National Agency of Public Registry, Data Exchange Agency, Smart Logic, Georgian Training Center of Justice, Social Service Agency, Liberty Bank, UGT company.


Since 7 December 2011, LEPL Public Service Development Agency, with the financial assistance of the EU, has been implementing the project “Introducing e-governance in local self-governments.”

Main objective

The project aims at building capacities of self-governments through the improvement of governance in self-government units, delivery of quality services to local population and development of local infrastructure.

To achieve this aim, new software – “municipal services management system” – is being introduced to support the establishment of e-governance in local self-governments.

The main purpose of the new system is to electronically record citizens’ requests in order to optimize a decision-making process, to standardize and on certain occasions, automate them, as well as to electronically maintain internal and external document flows and ensure the application of electronic databases of various public entities.

Main project components

    • To create a new software for the aim of supporting the establishment of e-governance in self-governments;
    • To study 10 service processes which fall within the competence of local self-governments; to bring them in line with legislative framework; to standardize and computerize;
    • To coordinate the implementation of management system of electronic document flow and municipal services and to monitor it in pilot municipalities;
    • To ensure the process of exchange of electronic data between local self-governments and central government;
    • To increase access of local population, without them leaving villages, to municipal services via Community Centers;
    • To train employees of local self-governments in e-governance software systems.

Expected results

The establishment of e-governance in pilot municipalities will ensure effective communication between territorial services and executive office of self-government. A new system allows the application of data stored in databases of central government in decision making process, thereby improving the quality of service.  E-governance will improve control on rendered services, decrease time spent on service delivery and minimize operational shortcomings and human errors. This process will facilitate the standardization of self-governance processes and their compliance with the legislative framework. The project will improve transparency of decision making process, which is a significant indicator of efficiency of the system.


The establishment of management system of municipal services will ensure the availability of municipal services in electronic form, which means that community centers will become full-fledged front offices of both central government services and municipals services. Today, rural population still has to travel to municipal centers to receive municipal services and the establishment of e-governance will enable them to receive various municipal services without leaving their villages.


On the initial stage, the following 10 processes were selected for standardization and computerization in the municipal services management system:


  1. Monetary social assistance;
  2. Determining terms of use of a land for construction;
  3. Approval of architectural-engineering design;
  4. Issuance of construction permit;
  5. Legalization of construction;
  6. Identification of property;
  7. Putting property on the list of privatization facilities;
  8. Privatization of municipal property;
  9. Management of administrative offences;
  10. Research of budget priorities.