The Public Service Development Agency of the Ministry of Justice hosted the third regional seminar on creating and providing services, sharing its expertise in quality management in providing public services with representatives from Eastern Partnership countries.
The aim of the five-day seminar was to exchange experiences in enhancing the quality of public services in Eastern Partnership countries.
The event was attended by over 40 delegates from relevant governmental agencies of Georgia, Azerbaijan, Moldova, Ukraine and Armenia. They shared their experiences in quality management systems used to provide public services.
Representatives of the Public Service Development Agency provided information to their foreign colleagues regarding the implementation of the European Model of Common Assessment Framework (CAF) and customer satisfaction research methodologies as part of the Agency’s public administration reform efforts.
Information tours to Tbilisi and Mukhrani Public Service Halls were arranged for the event participants. The attendees got acquainted with the concept of a Public Service Hall and learned about more than 470 public services provided by the Public Service Halls.
The seminar was supported by the Regional Foundation for the Eastern Partnership of the German Agency for International Cooperation (GIZ). Experts from the Joint Project of European Union, Organisation for Economic Cooperation and Development (OECD), Support for Improvement in Governance and Management (SIGMA) and the European Institute for Public Administration (EIPA) were involved in the event.
