The Public Service Development Agency of the Ministry of Justice is one of the key service providers in the country. A significant priority for the Agency is to safeguard the rights of people with disabilities, streamline public services for them and enhance their accessibility through both on-site and remote channels.
At the training session held at the Training Center of Justice, Agency employees received information on the latest approaches and standards for effective communication with people with disabilities.
The training was attended by representatives from 20 various governmental agencies that provide services.
The aim of the training was to familiarize employees of public service providing agencies with the necessary recommendations for providing improved services for people with disabilities. The participants discussed important issues related to servicing people with disabilities: Rights of people with disabilities, Prohibition of discrimination; Positive attitude towards people with disabilities and appropriate terminology; Principles of universal design; Etiquette of interaction and conduct with people with different types of disabilities; Principles of equal services.
The training was conducted with the support of the United Nations Development Programme (UNDP) and UK AID of the UK Government, as part of the project titled “Promoting the Implementation of Public Administration Reform through Improved Public Service Provision and Information Security in the Country.” The training event was attended by the UNDP Project Manager and a representative from the British Embassy in Georgia.
