The fourth and final seminar took place in Berlin, Germany as part of a project by the German Agency for International Cooperation (GIZ), called “Updating Public Services in Eastern Partnership Countries”.
The attendees of the five-day seminar discussed best practices and shared experiences in the areas of service provision and customer feedback.
Representatives of the Public Service Development Agency shared with colleagues the approaches and principles of the Agency, which aims to continuously ensure customer satisfaction and enhance employee motivation. They also discussed methods for gathering customer feedback and future plans.
The event was held with the support of the EU Organisation for Economic Cooperation and Development (OECD). Representatives from governmental agencies of Georgia, Armenia, Azerbaijan, Moldova and Ukraine attended the seminar.
On February 6-10, 2023, the German Agency for International Cooperation (GIZ), in collaboration with the Organization for Economic Co-operation and Development of the European Union, hosted a seminar on service design and provision in Paris, France. The seminar aimed to exchange information and discuss ways to improve public services in the Eastern Partnership countries and EU member states. On May 22-28, 2023, a digital transformation seminar was held in Chisinau, Moldova. The event aimed to exchange information on ways to improve the efficiency of digital products and reduce bureaucracy, as well as to develop customer-oriented public services for participating countries. On September 4 – 8, 2023, another event took place in Georgia: a seminar on quality management systems. The purpose of this event was to share best practices on improving the quality of public services within the Eastern Partnership countries.
