Innovative Service Lab was set up in the Agency, which cooperates with public and private organizations for development of customer-oriented services via modern approaches of design thinking and behavioral sciences. The Agency also introduced the “idea box” – the software to facilitate generation and management of new ideas and information about new services and challenges.
The Organisation for Economic Co-operation and Development (OECD) selected the Lab as an innovation in public sector and placed it in the innovative project database.
Duration: 2014
Donor/partner: United Nations Development Programme (UNDP)
