Public sector development through effective delivery of central and regional services

The goal of the project was the effective delivery of public services on central and regional level through building capacity of the Agency, introducing innovations and supporting public participation on local level.

Project outcomes:

• Improvement of the Case Management System (CMS) software of the Agency and the Agency staff collaboration and data exchange tools;     
• Development of diplomat identity document management system simplifying the use of diplomatic privileges by diplomats and their family members;    
• Digitalization of 516,651 civil acts records; 
• Elaboration and approval of the Agency’s innovations management policy and action plan;
• Municipal Management System (MMS) was initiated in 21 municipalities; 136 municipality employees were trained in ICT skills and 104 – in MMS system operation skills; computer hardware was provided to 13 municipalities;         
• 19 public engagement events were carried out in community centers on equality of persons with disabilities, ethnic minorities and gender equality.

Duration: 2015–2017  

Donor/partner: Swedish International Development Cooperation Agency (SIDA)