The Public Service Development Agency, in the context of its efforts to improve public administration, has signed a Memorandum of Cooperation with the Pension Agency.
According to the document, in collaboration with the Public Service Development Agency and with the support of the United Nations Development Programme (UNDP), the European model of quality management– the “Common Assessment Framework” (CAF) – will be introduced into the Pension Agency. The project will be implemented with the support of the United Nations Development Programme (UNDP).
A common assessment framework would facilitate the development of services tailored to customer needs, increase access and ensure quality.
As part of the implementation of the public services development strategy for the period 2022–2025, a Memorandum of Cooperation was signed by Ketevan Betlemidze – Chairperson of the Public Service Development Agency and Giorgi Danelia – Director of the Pension Agency.
According to the memorandum, a task meeting was held between representatives from the relevant departments, during which the tools for implementing a common assessment framework and future cooperation were discussed.
As part of the ongoing public administration reform in Georgia, a unified strategy for the public services development for the period 2022-2025 has been for the first time developed and further approved by the government. The aim of this reform is to further streamline the provision of public services and increase their accessibility for citizens. The Public Service Development Agency of the Ministry of Justice is in charge of developing a standard for simplified service provision.
