The Chairperson of the Public Service Development Agency of the Ministry of Justice attended the conference “Understanding Outlooks: Trends in Citizen and Business Satisfaction with Local Self-governments and Services.”
The Agency coordinates the service provision aspect of the public administration reform and implementing a public services development strategy for 2022-2025, aiming to introduce new standards for creating, providing, quality assuring and evaluating customer-oriented services.
Ketevan Betlemidze informed the participants of the panel discussion held within the framework of the conference about an update on the current progress made towards improving service provision. She shared her experience and insights regarding the processes of implementing common approaches to service creation, provision, quality assurance and evaluation.
The conference was organized by the USAID Local Governance Program.
At the event, the findings of a study conducted on behalf of the USAID Local Governance Program – “Citizens’ Attitudes towards the Activities and Services of Municipalities” – were presented.
The conference was attended by representatives from the government of Georgia, the Public Service Development Agency of the Ministry of Justice, local self-government bodies and local non-governmental and international organizations.
