Senior officials of the Public Service Development Agency of the Ministry of Justice summarized the works undertaken within the framework of the 2022-2023 action plan of the strategy for the development of public services for 2022-2025 approved by the Georgian government as part of public administration reform and discussed the 2024-2025 action plan.
At the task meeting, the participants discussed the design/redesign of services, the catalogue of services and the business process assessment and analysis documents drafted as part of the action plan for 2022-2023, according to which 106 public services have been identified within the Agency, based on the indicators from the public services index and evaluation matrix, 158 business processes have been evaluated and analyzed. Using a creative thinking approach, one new public service has been created and two existing ones have been modified.
The meeting participants discussed the process of implementing uniform approaches to the design, provision, quality assurance and evaluation of services, both within the Agency and other departments that provide public services. They also discussed current challenges and potential opportunities.
As a result of implementing the strategy for the development of public services for 2022-2025, which was approved as part of the public reform, public service provision to applicants will be further streamlined, unified and of a higher standard.
Public administration reform is being carried out with the assistance of the United Nations Development Programme (UNDP) and the USAID of the UK government. The task meeting was also attended by the Coordinator of Public Policy for the UNDP’s Public Administration Reform project (PAR).
