Terms and Conditions for Use of the geSign Mobile Application

Article 1. General Provisions

  1. These Terms and Conditions of Use (hereinafter – the “Terms”) define the conditions for using the geSign mobile application (hereinafter – the “Application”), as well as the rights and obligations of the User and the Agency.
  2. The owner of the Application is the Legal Entity under Public Law (LEPL) Public Service Development Agency (hereinafter – the “Agency”), which ensures the operation of the Application.
  3. The Application enables the User, by using an electronic identity (residence) card and a mobile phone, to authenticate to the online services and create a qualified electronic signature.
  4. Prior to using the Application, the User shall review these Terms. The user may continue using the Application only after confirming, by selecting the relevant checkbox, that they have reviewed and accepted these Terms.

Article 2. Document Identifier

The document identifier is: 09-07-01-01

Article 3. Legal Basis

  1. Qualified trust services are provided in accordance with the legislation of Georgia.
  2. The legal effect of a qualified electronic signature is governed by the Law of Georgia on Electronic Documents and Electronic Trust Services and the relevant normative acts.
  3. Relations related to the use of the Application are governed by the Law of Georgia on Electronic Documents and Electronic Trust Services, the Law of Georgia on Personal Data Protection, the Law of Georgia on Information Security, and other relevant legal acts.
  4. In operating the Application, the Agency is guided by the principles of lawfulness, security, reliability, and personal data protection.

Article 4. Definitions

For the purposes of these Terms, the terms used herein have the following meanings:

  1. User – a natural person who uses the Application;
  2. NFC – Near Field Communication, a short-range wireless communication technology;
  3. Qualified electronic signature – an advanced electronic signature created using a qualified electronic signature creation device and based on a qualified electronic signature certificate;
  4. Qualified electronic signature certificate – an electronic signature certificate issued by a qualified trust service provider and meeting the requirements of Article 6 of the Law of Georgia on Electronic Documents and Electronic Trust Services;
  5. Authentication means – any means used to verify the User’s identity.

Article 5. Qualified Trust Service

  1. The Agency is an authorized qualified trust service provider as defined by the legislation of Georgia.
  2. Information on the qualified trust services provided by the Agency may be verified in the Trusted List of qualified trust service providers, published on the website of the LEPL Digital Governance Agency.
  3. A qualified electronic signature is created using the Application.
  4. The Agency ensures the provision of trust services in accordance with the requirements established by law.

Article 6. Conditions for Use of the Application

The following are required for the use of the Application:

  1. a mobile phone with NFC functionality;
  2. a compatible operating system;
  3. a valid electronic identity (residence) card (an electronic residence card issued from 06/10/2025 and an electronic identity card issued from 22/12/2025);
  4. valid qualified electronic signature/authentication certificates;
  5. qualified electronic signature and authentication PIN codes;
  6. an internet connection.

Article 7. User Obligations

The User shall:

  1. use only their own electronic identity (residence) card;
  2. not transfer PIN codes, the device, or authorization means to third parties;
  3. ensure the security of their own device;
  4. immediately notify the relevant authorities of the loss or unlawful use of the electronic identity (residence) card;
  5. not use the Application for unlawful or fraudulent purposes;
  6. not interfere with the operation of the Application, circumvent security mechanisms, or use the Application contrary to its intended purpose.

Article 8. Information Security

Personal data are processed in accordance with the geSign Application Privacy Policy.

Article 9. Limitation of Liability

1. The Agency shall not be liable for any damage or consequences caused by:

  1. disclosure by the User of a PIN code, authentication means, or other security data;
  2. loss, theft, or compromise of the User’s device;
  3. failure of the internet connection, communications network, or third-party infrastructure;
  4. the User’s breach of the obligations under Article 6 of these Terms.

2. The Agency’s liability shall be determined and limited to the extent established by the legislation of Georgia.

Article 10. Suspension/Restriction of the Service

1. The Agency has the right to temporarily restrict or suspend the operation of the Application:

  1. during technical works;
  2. in the event of an information security incident;
  3. in other cases provided for by law.

2. The Agency shall notify Users of planned technical works in advance, within a reasonable period. If the restriction or suspension of the service is caused by an urgent technical necessity, an information security incident, or another circumstance requiring an immediate response, the Agency shall inform Users as soon as possible.

Article 11. Intellectual Property

  1. All proprietary and non-proprietary intellectual property rights related to the Application belong to the Agency.
  2. Copying, modifying, or distributing all or any part of the Application’s software code, design, or interface is prohibited.
  3. No intellectual property rights related to the Application are transferred to the User, except for the right to use the Application in accordance with these Terms.

Article 12. Dispute Resolution

  1. Disputes arising from these Terms shall be resolved in accordance with the legislation of Georgia.
  2. The Parties shall seek to resolve any disputes amicably through mutual negotiations.
  3. If no agreement is reached, the dispute shall be resolved by a competent court in accordance with the procedure prescribed under the Georgian legislation.

Article 13. Entry into Force and Amendment of the Terms

  1. These Terms shall be binding on all Users of the geSign mobile Application from the moment they are made available through the Application and the User selects the relevant acceptance button.
  2. The Agency reserves the right to update the Application and these Terms at any time.
  3. The updated Terms shall be made available through the Application. The User may continue using the Application only after accepting the updated Terms.
  4. The updated Terms shall enter into force upon their acceptance by the User.